Broadband Service Queries

By Prev Info - October 18, 2022

 Following are some of the important consideration that you should discuss with your broadband provider before you choose the service:

Broadband Service availability in your location

Most broadband providers will give you the information on their website.

Time to install

The time for installation of broadband equipment and activation of the service will vary with the broadband service type and the ISP.

Cost of installation

In some case, you get the can do self-installation of service with the option to request for a technician. There are additional charges for a technician's visit.

Monthly Download limits

Some broadband providers may limit the download capacity you get per month depending upon your broadband service plan, while others may offer unlimited downloads. In case of former, additional charges may be applied if you exceed the download limit.

Acceptable use policy

Some broadband providers may include conditions in their AUP whereby you cannot send unsolicited bulk mails, etc. For business broadband customers, it is advisable to go through the AUP.

Service and support

Business broadband customers should be aware of the level of support they can get from their broadband provider. Additionally the support and warranties for the broadband equipment, options to purchase equipment, are some service-related considerations worth looking into.

Package deals and promotions

Broadband providers often offer discounts for bundled services. For example if you purchase both phone service and broadband from the ISP, then you may get a discounted price.

Contract term

Broadband services often come with yearly contracts. Long-term contracts may translate into lower service price. The ISP may charge a termination fee if you break the contract before the term expires.

System requirements

Check compatibility with your operating systems, the amount of free disk space required and requirement of USP ports.

Modems Router

The Broadband ISP may or may not provide you with the modem for the service. If you have to buy your own modem then you need to get modem specifications from the ISP.



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